faq

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

All orders placed on mushie.com are processed and fulfilled by our warehouse team within 1-3 business days. Please note that business days do not include weekends or holidays.

After your order is shipped, transit times can vary between 1-10 business days depending on the shipping speed chosen at checkout. The following carriers are used for shipping:

  • UPS: 1-800-742-5877
  • FedEx: 1-800-463-3339
  • United States Postal Service: 1-800-275-8777

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free standard shipping on orders over $75 within the contiguous United States. This offer does not apply to orders shipping to Hawaii, Alaska, the Virgin Islands, or Puerto Rico. Please ensure that the total cost of your order is over $75 after any discount codes are applied to qualify for free shipping.

We currently ship to the USA, including all U.S. territories, as well as Canada.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Yes, we offer full and partial refunds.

Please check out our Returns & Exchanges page for more information.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are covered by us if your order meets our return requirements.

When an order includes free shipping, the cost of the return shipping is covered by us if your order meets our return requirements.