Items are returnable if they meet the following requirements:

• Within 30 days from the date of purchase
• In unused and resalable condition
• In the original packaging with all the tags intact

To start your return process, please visit our returns center. Your order number and email address is required to find your order. Follow the instructions and select the items you wish to return. Once approved you will receive a confirmation email with shipping information and instructions. 

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

Mushie will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your product back to us. 

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. When approved, you will receive your refund in the method of reimbursement selected in your return request (either original form of payment or store credit).

International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Mushie. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. Mushie assumes no responsibility for import duties or customs charges.

While we cannot accommodate product exchanges, customers should follow the return process to receive a refund for their item to their original form of payment.

We do not offer exchanges for gifted items. If you’d like to return gifted Mushie products, please contact our support team at support@mushie for further assistance.

Gift cards are not refundable. Additionally, purchases made using a gift card cannot be refunded.

If your question is not addressed or you’d like further information, please contact our support team at support@mushie.com. We would be more than happy to assist you!