All orders placed on mushie.com are processed and fulfilled by our warehouse team within 1-3 business days. Please note that business days do not include weekends or holidays. Once your order has been fully processed, it will be shipped out, and delivery will occur within the time frame associated with the shipping method selected during checkout. Shipping costs are non-refundable.

After your order is shipped, transit times within the continental US can vary between 1-10 business days depending on the shipping speed chosen at checkout. Below are the current shipping timeframes we offer for the continental US:

• Standard Shipping (7-10 business days)
• Expedited Shipping (3-5 business days)
• Priority Shipping (1-3 business days)

Shipments to Canada may take up to 14 business days for delivery. Carrier transit times from the US to Canada can increase during the holiday season. Please note that import duties and VAT charges may apply for international deliveries, these are not included in your order’s total. mushie assumes no responsibility for import duties or customs charges.

If you require further assistance regarding your shipment, please contact our support team at support@mushie.com.

We offer free standard shipping on orders over $75 within the contiguous United States. This offer does not apply to orders shipping to Hawaii, Alaska, the Virgin Islands, Puerto Rico, or Canada. Please ensure that the total cost of your order is over $75 after any discount codes are applied to qualify for free shipping.

It is important to review your shipping details before finalizing your purchase. If you need to update your shipping address, please contact our support team at support@mushie.com with your order number and the corrected address as soon as possible. We will do our best to accommodate your request. However, once your order is fully processed and a tracking number has been provided, your order can no longer be modified nor cancelled.

We recommend checking all order details are correct prior to submitting your order. Unfortunately we are unable to update billing addresses after an order is placed. However, as long as your shipping address is correct, your order will be processed without any issues.

If you need to cancel your order, please email us at support@mushie.com as soon as possible. Be sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. However, once an order has been fully processed and a tracking number has been provided, we are unable to cancel the order or modify it.

We do ship to Mail Forwarding Service addresses. However, once the order is marked as delivered by the carrier, we are no longer responsible for the items after they have reached the shipping address on file. Orders or items shipped to Mail Forwarding Service addresses are not eligible for replacements of any kind.

P.O. Boxes

We are happy to ship to P.O. boxes. Please note that shipping to a P.O. box may result in delayed delivery times as determined by the carrier.

We offer digital gift cards that can be used on mushie.com only. During checkout, you will have the option to enter the recipient’s email address for direct delivery of the gift card. If you prefer, you can enter your own email address and forward the gift card to the recipient at a later time.

If you are ordering for a gift, you are able to include a gift message during the ordering process. This will prompt the order to be marked as a gift and the order will ship with a gift receipt. If this was missed and you’d like to include a gift message after the fact, please reach out to our support team at support@mushie.com with your order number and message as soon as possible. We will do our best to accommodate your request. However, once your order is fully processed and a tracking number has been provided, your order can no longer be modified.